Gazette Frequently Asked Questions (FAQ)


What types of subscriptions are offered for the Gazette?

You may subscribe in one or all four different ways.

  1. Delivery to your home or business of the printed newspaper. To arrange for delivery call 03 5945 0666 and select accounts.
  2. You may subscribe to a digital edition of the Gazette using our epaper edition. This is an electronic copy of the newspaper. To subscribe visit pakenham.newspaperdirect.com
  3. If you are a regular user of the Gazette web site we offer a selection of complimentary stories on the web site each month, however if you wish to have unlimited use of the Gazette web site content subscribe to the Gazette Access Pass. Visit pakenham.starcommunity.com.au/gazette-access-pass-subscription/
  4. You may wish to receive a regular email each week with links to a selection of the most recent online content on the Gazette web site. To subscribe to a Free weekly email with links to the Gazette and other Star News Group online content visit starcommunity.com.au/alerts/

I need help with paid home or business delivery of the Gazette printed newspaper.

To organise a new subscription or to help you with any issues you might have with delivery of the Gazette to your home or business our account customer support team will be happy to assist. Our office is open during normal business hours Monday to Friday between 9:00 AM and 5:00 PM EST (sorry we’re closed on weekends and public holidays) Call us on 03 5945 0666 and select accounts from the voice options or visit us in-person. Our office is located at the corner of Princes Highway and Army Road in Pakenham, Victoria 3810.

I need help with my Gazette digital edition epaper.

To learn more about your subscription, visit the Gazette Help & Support page. Here you will find resources about account profiles at Gazette Newspaper Direct Support

I need help with my Gazette Access Pass web site subscription.

If you are a regular user of the Gazette web site on starcommunity.com.au we offer a selection of complimentary stories on the web site each month, however if you wish to have unlimited use and reading of the Gazette web site content subscribe to the Gazette Access Pass. Visit pakenham.starcommunity.com.au/gazette-access-pass-subscription/

Where do I login to the Gazette digital edition epaper?

To login to the Gazette digital edition epaper visit pakenham.newspaperdirect.com Look for the Sign in or Login links and enter the username and password you used when you created your account. If you have lost or forgotten your password use the forgot password feature.

Where do I login to the Gazette Access Pass to read unlimited stories on the web site?

Visit the Gazette Access Pass login page at pakenham.starcommunity.com.au/gazette-access-pass-login/

I already have a subscription to the Digital Edition of the Gazette. Can I get unlimited access to the web site stories as well?

We’re sorry. At this time we do not have a link between the different systems. You will need to create a seperate subscription for both the Digital Edition and the Access Pass.

I already have a subscription to the printed newspaper edition of the Gazette. Can I get unlimited access to the web site stories as well?

We’re sorry. At this time we do not have a link between the different systems. You will need to create a seperate subscription for the printed home or business delivered newspaper and the digital edition or Access Pass.

How do I change my subscription preferences for Free regular email alerts?

If you have already subscribed to receive regular emails look for the link at the bottom of the emails you are receiving and click on Update Subscription Preferences. You can change the delivery options. We’re sorry we cannot make these changes for you as the profile is controlled by the subscriber.

Where can I find digital editions of the various newspapers?

Visit our Digital Editions page at starcommunity.com.au/epapers/

I need a tax receipt for my subscription.

For Digital Editions or Access Pass simply login to your account to review your subscription history. You may download or print receipts this way.

I would like to advertise in a Star News Group product…who can I contact?

Star News Group has some of the most comprehensive advertising options to connect customers with your products and services. For print and online advertising call 03 5945 0666 or to place an advertisement in the classifieds visit networkclassifieds.com.au or call 1300 666 808

I need more help

If you still need more help please complete the form below with a description of the issue you’re having and we will endeavor to respond within 72 hours or sooner.

 

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