March was a challenging month across the Public Transport Victoria (PTV) network, with multiple incidents causing delays to trains in Melbourne and regional Victoria, including disruption on the Cranbourne, Pakenham and Frankston lines.
The performance results for March showed Metro delivered 88 percent of services on-time, Yarra Trams delivered 78 percent of services on-time, and V/Line delivered 84 percent of services on-time.
“There were a number of issues last month that significantly impacted the performance across the network – some of these were out of the operators’ control, some in their control,” PTV acting CEO Alan Fedda said.
“That’s why this week we’re getting on with the Autumn construction blitz to build the Metro Tunnel, remove level crossings and upgrade many parts of the network to continue to improve its resilience and reliability.”
On the regional train network V/Line saw 95.2 percent of services delivered.
More trains ran on time on the Gippsland line than last month.
A number of external incidents impacted the regional services, including the Bunyip bushfires.
“There’s a lot of work going on across the regional network to upgrade train lines across the state,” said Mr Fedda.
Due to each operator missing performance targets in March, passengers can claim compensation.
Compensation can be claimed by all holders of Myki passes that are valid for 28 days or more and have been used on train or tram services for at least 10 days of that month.
Compensation for March will equate to the value of one daily fare or complimentary day return V/Line ticket being uploaded onto the Myki.
For details on how to claim, and for detailed performance results, visit the PTV website at www.ptv.vic.gov.au/tickets/refunds-compensation-and-replacement-tickets/compensation