Trains fail to meet targets

Pakenham train station.

By Jessica Anstice

More than three trains per day, on average were cancelled along the Pakenham line for September – with the result being labelled a “metro rail fail” by the transport opposition.

New figures, released by Public Transport Victoria on 10 October revealed Pakenham’s punctuality rate was 85.3 percent.

The result was substantially short of Metro Trains’ performance benchmark of 92 percent.

Since the start of this year 571 trains on the Pakenham line have been cancelled.

Shadow Minister for Public Transport David Davis said Premier Daniel Andrews was “simply incapable of providing the punctual and reliable public transport Victorians expect and deserve”.

“Having been in government for 16 of the past 20 years, Labor has proven it can’t run a reliable metropolitan train system,” Mr Davis said.

“Daniel Andrews is simply incapable of providing the punctual and reliable public transport Victorians expect and deserve.

“Under Labor, timetables serve as nothing more than an aspiration.”

For the second consecutive month and for the fourth time this year, Metro Trains will pay compensation to passengers for failing to deliver 90 percent of its services on time – below its 92 percent target.

Department of Transport’s head of transport service Jeroen Weimar said passengers deserve better than September’s poor performance results.

Following a number of challenging months, the Minister for Public Transport Melissa Horne directed the department to work closely with Metro to improve their performance.

“Metro Trains is expected to deliver a train service that Melburnians can rely on and there were a number of times during in September that did not happen,” Mr Weimar said.

“Metro needs to continue to work hard to improve its performance and we will continue to ensure they have the plans in place to do so.”

Under its previous contracts, Metro Trains would not be required to pay compensation for September’s level of performance.

Passengers should visit the Metro Trains website to claim compensation.

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